Show all answers
1. I have a problem with installing the software. What should I do?
If the software has been downloaded from the webpage one should unpack the zip content into a seperate folder and run the start.exe or ty_update.exe file afterwards.
Another common problem with installing TACHOMATT Yellow is the incorrect order of installing required by the software components or some remnants from the previous software installations. In both cases one should finish the installation (despite some error messages) and then deinstall the software using the deinstallator available in START -> Applications -> MATT -> TACHOMATT Yellow -> Remove application. One should install the software again afterwards.
In case of TACHOMATT Yellow Light, one needs to remember that the installation of the application is possible only after connecting the TachoDrive key manufactured after 06.04.2007 to the PC.
2. How should I log in right after the installation?
The default user data after the installation is as follows:
username: Admin
password: admin
3. I have installed the software, where can I get the maincode from?
The maincode (CODE 1.1) as well as all other module codes can be found on the label located on the TACHOMATT Yellow box (from the 2.2.0.0 version). In case of updating the software from the version older than 2.2.0.0, appropriate codes are provided by the distributor.
4. How long and with what restrictions can I use TACHOMATT Yellow in a demo version?
The demo version can be used for 30 days. After that time, the user will be able to run the software only after purchasing a licence and entering the maincode as well as appropriate module codes.
The restrictions of the demo version are as follows:
- max. 5 digital files can be loaded,
- max 10 analogue charts can be scanned,
- max 3 drivers can be added to the Driver catalogue,
- max 3 vehicles can be added to the Vehicles catalogue,
- printouts are not available.
5. How can I check the software version?
The information about the TACHOMATT Yellow version can be found at the top of the application window, on the system bar. Additional and more detailed information are accessible after selecting Help -> About software in the menu. Given below information is provided on the displayed window:
-
software version number,
-
database name and version,
-
localization of the database files on the PC hardrive,
-
number of currently logged in users..
Additionally, after clicking Check if there is a later version of the software, the user can get an information whether the manufacturer has provided any later versions of the application.
6. Why can't I see the driver whose card I have just loaded?
After the first loading of the driver card its data is not visible in the Driver catalogue. This happens as while loading many different digital data to the software database, there may be some information regarding drivers who are not employed in our company, such as workshop cards used during the tachograph calibration. Such information are needless for the software operator, therefore he can choose a name of a person from an appropriate list that he would like to add to the Drivers catalogue.
To do that, one needs to click the + button located on the right side and open the Driver-adding window. Then click the Add drivers from digital files button located at the bottom and select appropriate drivers.
7. Why can't I see the vehicle equipped with a digital tachograph, that I have just loaded the data from, in the vehicles catalogue?
After the first loading of the digital tachograph data, the vehicle is not entered to the Vehicles catalogue automaticaly. This happens as while loading many different digital data to the software database, there may be some information regarding vehicles that do not belong to our company, such as driver who is also driving vehicles that do not belong to our company. Such information are needless for the software operator, therefore he can choose a vehicle from an appropriate list that he would like to add to the Vehicles catalogue.
To do that, one needs to click the + button located on the right side and open the Vehicle-adding window. Then click the Add vehicles from digital files button located at the bottom and select appropriate drivers.
8. Why there is a "backup folder not set - back up will not be done" message always appear when I close the application?
The database backup can be done everytime the application is being closed. The "backup folder not set - back up will not be done" message appears when the automatic backup parameters are not configured.
To configure the automatic backup, one needs to go to the application settings (Tools -> Settings) and Backup tab. Then, in the Automatic backup panel, one needs to select a folder where the data will be stored as a backup.
9. How can I backup my database?
The TACHOMATT Yellow software offers two types of database backup:
1. Manual backup - can be done any time while working with the software,
2. Automatic backup - is being done automaticaly while closing the application.
In order to make a manual backup, one needs to enter the settings panel (Tools -> Settings) on the Archive tab. Next, in the Manual backup panel, one needs to click the Make a backup to the file button and select the destination folder to save the database backup file to.
In order to make an automatic backup, one needs to enter the settings panel (Tools -> Settings) on the Archive tab. Next, in the Automatic backup one needs to enter the folder that the automatic database backup will be saved to.
It is recommended to keep at least 1 backup file from previous months and at least one for each of the last weeks.
10. I receive an error message - the following activities are overlying and cannot be saved to the database - while trying to save a new chart to the database. What is the reason?
The error occurs while trying to save a chart to the database that includes some activities conflicting with other activities already saved in the database. New added activities cannot take place in the same day and time as the ones already saved in the database. For example: if there is already a chart in the database, on which there is a resting period activity saved from 14:00 till 15:00 on the 2007-06-09, one cannot save driving activity from 14:30 till 15:30 from the new chart.
The error message includes information which activities collide with the newly entered ones. In order to remove the error, the user can do one of two things:
1. correct the time of activities on a current chart, or
2. find activities in the database that the new ones collide with. If the chart is the source of those activites, one should find it in the Data catalogue on the A card and after doubleclicking it, go to chart edition. Then one should correct the time of appropriate activities to remove the conflict with the new chart and save changes. Then one can try to save the new chart again.
The most common cause of the conflict is the last activity, such as rest, saved on the chart. It is recommended to not save those activities to the database (the software interprets all "gaps" between activities as a rest anyway). Only the data included in the braces marked with one of the three vehicle symbols will be saved to the database. In order not to save a given activity to the database, one needs to click it on the chart view or in the activity table. Given activity will be highlighted with a yellow color on the chart view. Next one needs to click the button with the vehicle symbol and x mark (Reset the assignement of a vehicle to a selected activity). The brace with a vehicle symbol will be removed from a selected activity. Such activity will not be saved in the database.
In order to correct the duration time of an activity, one needs to move the cursor over the beginning or the end of the diagram of a given activity. After the cursor change into two vertical lines with two arrows directed sideways, one needs to click and hold the left mouse button and drag the borders of the duration time of a selected activity to a demanded position.
11. What can be the reason of the - Error 1603 Fatal error during installation - during the TACHOMATT Yellow installation?
This message is being displayed by the Microsoft Windows Installer motor and means an installation error. In such situation it is recommended to:
- Check if there is at least 300MB free space on the C: drive. If there isn't, remove some useless data to have at least 300MB of free space.
- Check if the user has an administrator authorization on that PC. If not, he needs to log on such account.
- Disconnect the PC from the Internet and turn the antyvirus and firewall software off.
- Install Windows Installer in version 3.1 or higher (if this version is already installed, you have to reinstall it).
- Restart the PC.
- Start the TACHOMATT Yellow Update installator again.
More information can be found on the InstallShield Consumer Central page.
12. Why do I get a "wrong update code" message in the TACHOMATT Yellow update installator?
In the described above case, one should:
- check if the actualization code has been entered correctly,
- click the Next button again or disconnect the PC from the Internet and turn the antyvirus and firewall software off.
13. What's new in the released versions of TACHOMATT Yellow software?
in the 2.9 SP6 version
- Calculation of number of driven km from charts has been corrected in printouts.
- Error of import activities from drivers cards has been corrected.
in the 2.9 SP5 version
- In the report 3.6 Chart list the km column from analyze has been restored.
- Finnish language has been added.
- Error of activities import from reading files from digital tachographs and driver cards has been corrected.
in the 2.9 SP4 version
- Speed of reading data has been increased.
- Faults in printout 4.2 Certificate of lack of charts have been corrected.
- Printout 3.6 Chart list has been corrected. In the list might not have been vehicles which during scanning and analyzing of a chart were entered as second or third.
- In analyzing algorithm the way of counting weekly rest and shortened day rest has been corrected.
- export error of files reading from digital tachographs has been corrected. When you tried to export the message "Cannot create file... The system cannot find the path specified" could appeared".
in the 2.9 SP3 version
- printout 4.2 updating Certificate of lack of charts according to Decision of European Comission from 14.12.2009 (no C(2009) 9895),
- adjusted software for Windows 7 cooperation,
- Greek and Serbian language has been added,
- there has been corrected an error connected with lack of reading activity from tachograph of drivers driving without a card,
- there has been corrected an error of recalculation local time / UTC in printout 1.10. Charts printout.
in the 2.9 SP2 version
- In the New Cards window button Add all drivers automatically has been added. This function allows to add all new drivers and attribute them appropriate cards.
- In Others menu Service button with new functions for TachoDrive service has been added.
- In 1.9 Drivers weekly working time summary report, detection of beginning and ending of activity in 24hour has been corrected.
- Corrected error "Invalid use of Null" in data export window.
in the 2.9 SP1 version
- Posibility of working with many entities has been added. The option is available after purchasing a proper licence and putting module code (CODE11).
- The fault appeared during file reading from digital tachograph causing shortage of visibility of data from the second tachograph’s slot has been deleted.
in the 2.9 version
- option of leaving empty reports out during printing has been added,
- message of virus blocking on TD key has been added,
- messages reader has been added.
It enables easy and fast access to current information about:
- new versions of TACHOMATT Yellow and all its functions,
- availability of TD firmware updating and changes introduced,
- advices about TACHOMATT Yellow using and solutions of the mostly appearing problems,
- offer of extending products etc.
in the 2.8 SP1 version
- Corrected an error regarding the behavior of the New cards window while loading the data from driver card for the first time.
- Modified the way of generating memos. Starting from version 2.8 SP1, the time till next download is being calculated from the actual download date instead of the last activity.
- Corrected an error appearing while generating group reports when there was only one driver in the drivers catalogue.
in the 2.8 version
- Added the possibility the previous registration numbers for the vehicle.
- Added the information about digital signatures window in the Data catalogue.
- Added the possibility to create summary printouts.
- Added the charts import and export option.
in the 2.7 SP5 version
- Added the information about digital signatures window in the Data catalogue.
- Removing the "after getDay[] =" message appearing in the vehicles catalogue.
- Modified the way of generating memos. The time till next download is being calculated from the actual download date instead of the last activity.
- Corrected an error regarding the behavior of the New cards window while loading the data from driver card for the first time.
- Updated portguese language translation.
in the 2.7 SP4 version
- Corrected the TachoDrive2 firmware updates mechanism.
- Added Report from tachograph for specified period of time.
- Corrected the information display regarding company lock-ins and vehicle technical data, while working on software with the MS Access database.
in the 2.7 SP3 version
- Corrected loading files with illegitimate characters in drivers and vehicles names.
in the 2.7 SP2 version
- Redesigned the printout preview module.
- Corrected the files import from TachoDrive devices including forbidden characters of FAT32 system.
- Corrected the „Access violation” error of the crew driving activity analysis.
in the 2.7 SP1 version
- Added the possibility to work on MS Access data base in TACHOMATT Yellow Express/SE.
in the 2.7 version
- Added the possibility to work with the TachoDrive3 tool.
- Added the Company lock-ins information card in the Vehicle catalogue.
- New export digital data window has been introduced.
- Added an option of sending driver cards downloads automatically as e-mail attachments.
- Added option to disable automatic database backup.
- The help section format has be redesigned.
- Corrected the way of counting the covered distance from analogue charts on the printouts.
- Corrected the working time of the crew driving analysis module.
in the 2.6 SP5 version
- Corrected the TachoDrive2 firmware updates mechanism.
- Corrected the way of counting the covered distance from analogue charts on the printouts.
- Corrected the working time of the crew driving analysis module
in the 2.6 SP4 version
- Added the Compact the databse option in the Tools menu
- Added the possiblity to generate faults and events report printouts from a selected period of time.
- Added the possibility to select many charts in the Data catalogue.
- Corrected activities times overlapping error in the message informing about the conflict of activities while saving a chart.
- Displaying vehicles already removed from some lists has been removed.
in the 2.6 SP3 version
- Added the driver card management module.
- Optimized the data loading speed of digital files.
- Delegations module improved.
- Changed the calculating method of the distance covered from the driver card.
- Corrected the algorithm of calculating the 45 minutes resting infringements.
in the 2.6 SP2 version
- Reports 1.8 and 1.9 are modified - time of availability activities is/is not included in total working time depending on application settings.
in the 2.6 SP1 version
- Corrected the incorrect recognizing the beginning of the drivers day on the verge of two weeks.
- Corrected the incorrect files loading that included the data from digital tachograph.
in the 2.6 version
- The ticket rates has been added.
- Added the information about the conflict of the imported activities with the one already saved in the database on the Working card
- Corrected the error of duplicating the activities when there were other events saved on the working card
in the 2.5 SP4 version
- Corrected the TachoDrive2 firmware updates mechanism.
in the 2.5 SP3 version
- Optimized the data loading speed from the digital files.
- Changed the method of calculating the covered distance from the driver card.
- Corrected the calculating algorithm of 45 minutes resting infringements.
in the 2.5 SP2 version
- Added the automatic driver card read by the connected card reader
- Added an option to turn the automatic check for updates off
- Corrected the display of the speed diagram in the Speed analysis
- Corrected the kilometers counting from the analogue charts on the printouts.
- Corrected the faulty detection of the beginning of the driver day on the verge of two weeks.
- Enhanced the software performance while working with analogue charts.
in the 2.5 SP1 version
- Corrected the card reader detection in the Windows Vista system..
- Modified the configuration panel of the TD2 and TD2 terminal devices.
- Modified the mechanism of saving the chart to the database that could sometimes cause the application to crash.
- Corrected the columns description in the 1.8 Working time summary report.
in the 2.5.0.0 version
- Holiday calendar editor added
- Added the possibility to connect and configure many TachoDrive keys and TachoDrive2 tools simultaneously
- Possibility of TachoDrive2 TERMINAL configuration added.
- Added the possibility to update the TachoDrive keys and TachoDrive2 tools firmware.
- Printing reports design has been changed.
- Added the possibility to set the beginning and the end of the night hours.
- Added the possibility to mark the crew drive in the analysis reports.
- Driver working time analysis module has been corrected.
in the 2.4.5.1 version
- The previous version of database server (Microsoft SQL Server 2005 with Service Pack 1). has been restored because of some problems with TY 2.4.5.0 installation.
in the 2.4.5.0 version
- Added the possibility to set the tolerance options regarding the driver working time analysis.
- The software working in the network has been optymalized.
- The printouts module has been optymalized
- Corrected the cooperation with the Trueb AG e1_183 driver cards.
- Corrected the analysis module of the driver working time offences
- New database version: Microsoft SQL Server 2005 with Service Pack 2
in the 2.4.0.0 version
- Added the possibility to work on digital files downloaded using the Actia D-Box device.
- Added the database recovery tool from the TACHOMATT Recovery Tool backup.
- Added the possibility to print the Lack of charts certificate (compliant with the 561/2006 regulation)
- Added the possibility to print the analogue chart.
- Added the report presenting the string of vehicle odometers.
- Added the possibility to print the reminders.
- Updated the Hungarian language version.
- Corrected an error of calculating the beginning of the driver day in the working time analysis algorithm, that was causing an improper information regarding offences generation.
in the 2.3.5.1 version
- Dutch language added
- Hungarian language added
- Improved the card reader detection when there is another reader connected via the PCMCIA port.
in the 2.3.5.0 version
- Improved the way of switching the view of analysis diagrams from the monthly view to the weekly and daily one.
- Corrected and improved the listing of activities as well as generating their lasting time summaries in the “Analysis-vehicle” and “Analysis-comparison”.
- Installation and deinstallation procedure inproved.
- Corrected the error of dates printout in the “Driver violation report from the selected period”.
- Corrected the printout error in the “Report of exploitation of vehicle”.
- Corrected the error of the summary printout in the “Drivers weekle working time summary”.
- Corrected the error of listing the activities in the analysis.
in the 2.2.0.0 version
- View filters in the data catalogue implemented to increase the performance of the software database operations
- The software licensing system has been changed. Main code and module codes are required starting from the 2.2.0.0 version
- The dongle has been introduced as a card reader, TachoDrive key or TachoDrive2 tool
- Necessity to activate each workstation within 30 days from the date of installation has been introduced
- Monthly offences report has been added to printouts
- An error of identifying the first activity in the chart analysis has been corrected
in the 2.0.0.0 version
- Added the possibility to work in the local network [LAN] (many workstations working on the same database in the local network)
- Limited the possibility to login of a one user to one workstation
- Added the information about the database server and the number of logged users in the information about program window
- Added the automatic restarting the software (i.e.: changing the license, setting etc.)
- Changing the functionality of the Work card in the Drivers catalogue (adding the possibility to identify the analogue data and direct moving to its edition)
- Adding the possibility to print some of the reports in local time
- Corrected the import of data from the digital cards while using the card reader
- Enabling importing the activities from the vehicle, where there was no driver card inserted in
- Corrected an error regarding the multiple charts deleting
- Corrected the mechanism of refreshing the reading window (D card of the data catalogue) after reanalyzing files or importing the new ones
What’s new in the 1.7.0.0 version
- Added the possibility of viewing and modifying the charts from the database during the scanned charts analysis
- Added the possibility of specifying the default value for the new chart that is to be saved
- Added the possibility of removing the chart from the application database
- Added information about the days included in a specific download on the Readings card of the Drivers and Vehicles catalogues
- Added the possibility of specifying the range of presented data in the Working time summary table in the Drivers and Vehicles catalogues
- Added Data downloads report on the Reports tab
- The functionality of the reports printing has been revised
- Added Weekly driver working summary and Vehicle usage report reports in the report printing window
- The functionality of the button moving between first/last activity in the reports window revised
- Digital card download date error corrected
- Import error of the adverse lenght activities from digital files corrected
- Moving between scanned charts has been corrected
- Drivers and vehicles importing from the digital files has been corrected
- Zero date error (1899-12-30) corrected in the readings table
- System memos for drivers and vehicles corrected
14. The error no 1802 appears during the installation and when starting the application for the first time, an error 1053 appears as well. What should I do?
There are probably some remains of the previous TACHOMATT installation left on your hardrive that should be removed. In order to do that one should go to Start -> Programs -> MATT -> Uninstall application. After the uninstall process is complete, install TACHOMATT Yellow software again.
If you do not have the TACHOMATT deinstaller you can download it.
WARNING! The deinstallator will also remove your database!
15. The message "no connection do database found" is being displayed while trying to run the application. What to do?
- If the TACHOMATT yellow works in network version, one should make sure if the connection with the database parameters have been entered correctly. The software connects to the database on the current PC by default. If that is the the case, one should make sure that the advanced option are disabled in the server option window.
If the connection parameters have been entered correctly one should follow as given below:
- If the software works in a single-station version, the probable cause is:
16. What should I do if the TACHOMATT Yellow Express SE asks for entering the module code CODE6 after some period of time?
The TACHOMATT Yellow Express SE asks for entering the module code CODE6 after some time preventing user from normal working. One should download and run the TACHOMATT Yellow SE Fix once.
17. Why does the TACHOMATT Yellow indicate an incorrect digital signature for the downloaded files from digital tachograph using the TachoDrive key or TachoDrive2 tool?
In order to solve the problem with downloading the data from tachograph, one should make sure if the key firmware includes its latest version. If there is a message displayed while connecting the TD key or TD2 tool "It is recommended to update the key firmware", one should absolutely do the update. This option is available starting from the 2.5 version of the TACHOMATT Yellow software. In case of older versions one can use the latest version of the TachoDrive Express.
The reason for an incorrect digital signature can be:
- damaging of the loaded file - one should download the data again,
- damaging the files system of the tool - one should copy all data, format the TD key or TD2 tool and download the data from tachograph again,
- incorrect data save in the tachograph memory - in that case the problem usually concerns a given day. One should download the data again avoiding that particular day. In order to locate the date, when the incorrect save occured in the tachograph memory, one should:
- Connect the TD key or TD2 tool to the PC and go to the configuration window in the TACHOMATT Yellow (Tools -> Settings -> Configuration -> TachoDrive devices),
- in the "Activities from tachograph" section select the starting download date in the "From" field and finishing date in the "To" field,
- Save the configuration using the "Save configuration" button,
- download the data from tachograph,
- load the data to the TACHOMATT Yellow,
- if the loading is incorrect one should divide the period, that the data has been downloaded from, into 2 pieces and repeat the whole precedure from the point 1 for each of them separately,
if the loading of one of these parts is correct, it means the the day, when the error in the tachograph memory occured, is located in the other period. Such period should be divided into two parts again and load the data for each of them again, repeating the whole procedure from the point 1.
18. How do I configure the backup options in order to save the backup on a different PC?
The working directory is an assistant directory for the database server - it is a localisation, where the database server and client stations have access to - it is used for temporary database backup files. It can be a local folder for the singlestation version (i.e.: C\archive) while it should be entered in a n absolute network path, i.e.: \\Server\working_directory for the network version. This folder is common for all application stations and it is recommended to create it on the same PC where the database server has been installed on.
Backup folder is used to store the backup files necessary for restoring the database in case of damage. It can be located on the same or different PC than the client station and database server. One should enter the absolute network path in the backup folder field, where the client station has an access to, i.e.: \\Different_pc\backup.
19.
There is a message displayed in the Data Download report in TACHOMATT Yellow Light software: "ADODataSet1: Field 'objID' not found"
The reason of this message being displayed may be the operating system blocking some operations on the Access type of data base.The only solution for that is disabling the "Sandbox" of the MS JET 4.0 appliance for non-access applications. In order to do that one needs to run the register editor and modify the key\\HKEY_LOCAL_MACHINE\Software\Microsoft\Jet\4.0\engines\SandboxMode
by giving it a 0 value. More information can be found on:
http://support.microsoft.com/default.aspx?scid=kb;en-us;294698&Product=acc
20. Why can not I install SP4 for TACHOMATT Yellow 2.9?
Service Pack 4 for TACHOMATT Yellow 2.9 is for Clients whose database works with Microsoft SQL Server 2005/2008. When the server’s version is older it won’t be possible to install it. Version of the database server can be checked in the window About (menu Help -> About), in field Database type.
The reason is to introduce changes in Service Pack 4 that are not supported by older versions of the database server. For more information on how to install Service Pack 4 for TACHOMATT Yellow 2.9 You must contact your distributor.
| 
