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1. What tools can I use to configure the TD key or TD2 tool to download a specific type of data?
Given below applications can be used to configure the TD key or TD2 tool:
- TachoDrive Express
Application included with the device in an electronic form. The installator is located on the device memory that is detected by the MS Windows as a local drives (TACHODRIVE or TACHODRIVE2). The application is also available on the manufacturer's webpage. To configure the key one needs to go to the Other on the panel located on the left side and then click Configuration.
- TACHOMATT Yellow
Configuring the TachoDrive key or TachoDrive2 tool is possible after selecting the Tools -> Settings from the main menu and going to TachoDrive key confirguration.
One needs to remember to save the configuration after selecting appropriate options on the device memory by using the Save configuration, that is located in the top-right corner in both applications.
2. There is a green LED on the TachoDrive key while downloading the data from the tachograph while the tachograph displays - Transmission Error. Error 12. - message. What is the problem? The described above problem concerns Siemens 1381 tachographs and, in most cases, does not mean a real error. The error number 12 could mean, that the tachograph didn't register any activities in his mass memory from the days required by the user.
- If the key still downloads the data, that is, the first LED flashes green, one should wait untill the transmission is finished (first LED in constant green). Despite the transmission error, the transmission has been completed successfuly.
- However, if the first LED goes red, it means that there is a transmission error indeed. In that case one should count the number of red flashed of the LED and find a corresponding error in the manual (available in the TachoDrive Express software and on the manufacturer webpage). After removing the cause of the error, one can try to downalod the data again.
The error message - Transmission error. Error 12 - can be eliminated by confirming it with the tachgraph OK button.
3. While downloading the data from the tachograph, one of the LEDs is red while the other flashes. What does it mean?
It means an error of data transmission. In order to get more information regarding the problem, one needs to count the number of flashes of the information LED. Its number corresponds to the error code and description of which one can find in the key manual. The manual is also available on the manufacturer webpage.
4. I have configured the TD key or TD2 tool to download the data from the last download but after downloading and entering the data to the TACHOMATT Yellow or TachoDrive Express, all the calendar download fields are white. Why?
The most common reason in such situation is a prior unsuccessfull trial to download the data from the tachograph. Even though the download was unsuccessfull, the tachograph registers the downloading trial as well as its date and hour. Therefore during the next download from the last download, the tachograph will make it accessible only from that date. If there were no other activites performed in the meantime, the data can be an empty set and the TACHOMATT Yellow as well as TachoDrive Express calendar will not mark corresponding fields in green.
Therefore it is recommended to choose the Activities from tachograph and select demanded time period in fields from and to while configuring the TD key or TD2 tool.
5. What does the down arrow in the calendar in catalogues of TACHOMATT Yellow and TachoDrive Express mean?
The down arrow in the load calendar represents the day at which the downloading the data from the digital tachograph or driver card has been done.
6. What does the green fields in the calendar in TACHOMATT Yellow and TachoDrive Express catalogues mean?
Green fields in the loading calendars represent days that the data from the digital tachograph or driver card has been downloaded for, while the calendar square marked green in half means, that the data from a given day misses some information, that is, the data from 0:00 till 23:59 is not full. Such situation occurs when the data has been downloaded from a tachograph from a current day, i.e.: at 14:00 o 'clock. The tachograph will make access only to the information from that day from 0:00 till 14:00 and the square in the calendar of TACHOMATT yellow and TachoDrive Express will be green in half.
7. How can I check the version of the installed TachoDrive Express application?
The information regarding TachoDrive Express version can be found on the top of the application, on the system bar. Additional and more detailed information can also be found after clicking the i button in the top-right corner, there are given below information in the displayed window:
Additionaly, after clicking the Check for updates, one can get information whether the manufacturer has provided any later version of the applciation on the Internet.
8. What is the firmware and why should I update it? Firmware is an internal software of the device that is responsible for managing its basic functions. The software is located on the device memory permanently by the manufacturer and it is inaccessible for the user. The MATT automotive company constantly develops its products including the TachoDrive key and TachoDrive2 tool firmware. Later version of the firmware can introduce new functions to the device as well as eliminatie some eventual malfunctions. Therefore updating the firmware is in user's interest.
9. I get a "AN error occured while trying to change the current file..." error message while updating the TachoDrive Express. What is the reason? If there has been an older version of the TachoDrive Express software installed on the PC, there can be an error message displayed during the update: AN error occured while trying to change the current file: Error while doing the DeleteFile; code5. Access denied You can try it again, ignore it to ommit this file (recommended) or stop the installation. The rason of that error message is most likely TachoDrive Express application still being opened while installing a new one. One should close the application and then clck Try again button in the error message window.
10. What does an error code no 8, 9 or 10 mean in the TachoDrive Express?
The TachoDrive keys and TachoDrive2 tools are designed for different markets. The cooperation between the TachoDrive Express software and the TD key or TD2 tools is possible only if the region of the application is compatible with the region code of the device. If it is not the case, then the TachoDrive Express will display "Application error: code x" after plugging the key to the PC, where the x stands for the number 8,9 or 10. This message means lack of compatibility between the application and the device region. In that case one should use the device that was designed for an appropriate region.
In case You have purchased the device with an incorrect region, please contact Your distributor. The manufacturer can also change the TD key or TD2 tool region for a fee on customer's request.
11. How can I check the firmware version installed on the TD or TD2 device?
The latest firmware version available for TD or TD2 device can be found at the beginning of given below page. In order to read the firmware version installed on the device, one needs to connect the TD or TD2 to the PC and then follow one of the following procedures:
12. How can I format the TachoDrive memory?
In order to format the memory of TachoDrive devices one should:
- Plug TD key in to a computer.
- Select the Control Panel -> Administrative Tools -> Computer Managament from the menu Start or (if Control Panel is presented in View category): Control Panel -> Performance and Maintenance -> Administrative Tools -> Computer Managament.
- In Computer Managament window, select Disk Management from the left panel.
- Click the right mouse-button exchange disk TACHODRIVE from the main window, from the list of all available disks.
- Select the Format command from the contextual menu. The parameters' window of disk format will be opened.
- Set up the below format parameters:
- Volume label: TACHODRIVE
- file system: FAT32
- allocation unit size: 1024
- perform a quick format: off
- Press OK button.
- The statement will appear:
WARNING: Formatting will erase all data on this volume. To format the volume, click OK. To quit, click Cancel. One should click the OK button to start formating TachoDrive memory.
- The format process progres you can observe in table Status column with the list of all available disks.
- The format is finished when in the Status column appears Healthy inscription. The key is ready for work and can be disconnected from the computer.
ATTENTION! Do not disconnect the key during the memory format otherwise it could lead to damage of the TachoDrive memory!
13. What do I use the jumper included with the key for?
After putting the jumper in the Download Key slot, it is possible to perform service activities such as updating the firmware of the key.
ATTENTION! The jumper must be put in a way described by the manufacturer and only on its clear demand.
14. The application asks for the drivers during the firmware update. Where can I download it from?
The TD key drivers are located in the application folder, in UpdateDrivers subfolder during the TachoDrive Express installation. If the add new hardware wizard start during the firmware update, one should select that folder as a location where the wizard should search for drivers. The drivers for Windows Vista and other os versions can be found in the Download section.
15.
What can be the reason of error no 5: tachograph is not responding? The reason for the error no. 5 can be the lack of latest firmware version of the TachoDrive key. One should do the update.
- Check if the TD key has the latest available firmware version installed. In order to check the currently installed firmware version, go to the question no. 11
- In case of Siemens tachograph, one should check if there is any card inserted authorizing for data download. This tachograph is the only one that do not respond with any error message in such situation.
- Insert the jumper for the key firmware update, connect the TachoDrive key do the PC and start the TachoDrive Express or TACHOMATT Yellow application. If the key:
- goes into an update mode, update the firmware to its latest version available.
- is detected as a mass memory device, it means that the TachoDrive key has a malfunction (damaged hardware) and You should contact Your distributor.
16.
After updating firmware to 2.68 version, while downloading data from tachograph only L1 diode lights and the tachograph displays "Transmission error. Error 12" message
Such situation can appear after updating the key firmware to version 2.68. One should do data backup from TachoDrive key and format the key memory (see question no 13)
17. What to do if there is a problem during TachoDrive updating in Windows7? To update TachoDrive firmware correctly in Windows7 system, the update should be done by using the newest version of TD Configurator.
After connecting to the PC TD key which works in updating mode (it means with connected a jumper or, when it is TachoDrive PLUS, with the pressed CARD button) one should make sure that in operating system appropriate drivers are installed. The drivers are delivered with TD Configurator and are in subdirectory TDUpdateDrivers. To update the key correctly drivers in version 1.0.005 are needed.
In order to check version of currently installed drivers one should press START button -> Control Panel -> System -> Device Manager and in Other devices group find position PIC18F4550 Family Device. After clicking on it by right mouse button one should choose commands: Properties -> Driver -> Driver details. Number of driver version is visible in window Driver Files Details in the line File version.
If driver version is lower than 1.0.005 one should close the window Driver Files Details and press Update driver button and give subdirectory TDUpdateDrivers of TD Configurator as a location of a new driver version.
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